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Thread Statistics | Show CCP posts - 10 post(s) |
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CCP Alice
Caldari
C C P Alliance
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Posted - 2011.06.16 13:11:00 -
[1]
Perramas:
This has not changed in this update - to end your billing cycle and therefore not have your card billed again, you can to go the Cancel Subscription page under Game Time and cancel your account. Your card will not be charged at the end of your current cycle and your account will expire.
Even better - you can go to Change Subscription Plan and switch to a different payment method.
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CCP Alice
Caldari
C C P Alliance
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Posted - 2011.06.16 14:09:00 -
[2]
Edited by: CCP Alice on 16/06/2011 14:09:19
 Originally by: Mike deVoid
Edited by: Mike deVoid on 16/06/2011 13:52:02
It does look a lot better. However I still have a bugbear - I paid with a CC for a 3 month sub, but I cancelled my subscription so that I wouldn't be automatically charged. My account page says:
Account Type Active - Paying with CreditCard MC ******
Stop making me think my CC will be charged again!
Clearer information on your account state on the Account/Home page is one of the next things we'll be addressing.
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CCP Alice
Caldari
C C P Alliance
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Posted - 2011.06.16 14:11:00 -
[3]
Thanks for all the feedback and suggestions so far. Please keep them coming, we're making a list :p
And just to add for in general - yes if you have an issue specific to your account, any purchases made, payment methods you use, or anything you don't understand about your account please do file a petition. Customer Support are the best people to help you with these issues.
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CCP Alice
Caldari
C C P Alliance
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Posted - 2011.06.16 14:13:00 -
[4]
Originally by: Ryans Revenge
On internet explorer too:
There is a problem with this website's security certificate.
The security certificate presented by this website was not issued by a trusted certificate authority.
Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.
We recommend that you close this webpage and do not continue to this website.
Click here to close this webpage.
Continue to this website (not recommended).
More information
If you arrived at this page by clicking a link, check the website address in the address bar to be sure that it is the address you were expecting.
When going to a website with an address such as https://example.com, try adding the 'www' to the address, https://www.example.com.
If you choose to ignore this error and continue, do not enter private information into the website.
For more information, see "Certificate Errors" in Internet Explorer Help.
I will have more information for you on this concern soon, it's being investigated right now.
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CCP Alice
Caldari
C C P Alliance
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Posted - 2011.06.16 14:56:00 -
[5]
Originally by: Ryans Revenge
SSL security warnings on chrome not sure about IE. Don't want to touch that panel while the ssl is putting out warnings..
Originally by: Ryans Revenge
On internet explorer too:
There is a problem with this website's security certificate.
The security certificate presented by this website was not issued by a trusted certificate authority.
Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.
We recommend that you close this webpage and do not continue to this website.
Click here to close this webpage.
Continue to this website (not recommended).
More information
If you arrived at this page by clicking a link, check the website address in the address bar to be sure that it is the address you were expecting.
When going to a website with an address such as https://example.com, try adding the 'www' to the address, https://www.example.com.
If you choose to ignore this error and continue, do not enter private information into the website.
For more information, see "Certificate Errors" in Internet Explorer Help.
Hi Ryans Revenge, could you please take a screenshot of what you are seeing for both browsers and email it to [email protected] ? It would be very useful in investigating this issue (Same for anyone else experiencing this).
Thank you and much appreciated!
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CCP Alice
Caldari
C C P Alliance
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Posted - 2011.06.16 18:58:00 -
[6]
Originally by: Sarah Scarlett Mackenzie
When will be "iDeal" supported for buying the PLEX?
For the people interested in this - I checked into it, and adding iDEAL and PayPal as payment methods for purchasing PLEX is already on the backlog to do. I don't have any definite dates or confirmation for you, but all going well we hope to see this happen in the coming weeks. :)
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CCP Alice
Caldari
C C P Alliance
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Posted - 2011.06.20 17:53:00 -
[7]
Once again myself and the team working on this thank you for all your comments and feedback. There's been some really good points raised here that we are definitely taking on board for future fix updates and features :)
Just to follow up on a couple of specifics:
- There were some Internet Explorer 7/8 issues that have now been resolved
- We fixed the clicking back after logging out issue - you'll have this update very soon
- I had the relevant people investigate and confirm that the SSL certificate is correct and valid. If you are having issues relating to SSL certificates for any our websites, please submit a petition straight away to Customer Support for assistance
Thanks!
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CCP Alice
Caldari
C C P Alliance
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Posted - 2011.06.24 12:02:00 -
[8]
Originally by: LilCrusha
Like how I have to use Internet Explorer instead of Firefox to even get the option to unsubscribe or change subscription method under the Game Time tab, good business move there.
What version of Firefox are you using? So I can have this checked out and if there is a bug there we'll get it into the fix queue.
Thanks
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